Shipping & Returns

Bed Threads offers free shipping on all orders within USA and Canada. We're doing our best to get your orders to you as quickly as possible, however please note due to coronavirus (COVID-19) our delivery times may vary, and may incur a delay due to lockdown restrictions and high demand.

Shipping

Shipping is free to anywhere in the U.S and Canada.

Shipping is $60AUD for the rest of the world. 

Delivery times will vary depending on location. Please see below for estimated delivery times after your order has been dispatched.

  • North America & Canada: 2 – 7 business days
  • Rest of World: 7 – 16 business days

You will be notified when your order has been dispatched and you will receive a link to track your order. If we can assist you with your order in any way, please be in touch with us at hello@bedthreads.com.au.

Please note:

  • Customers are liable for customs taxes and duties if shipping outside of the U.S and will be contacted by local customs agencies or the shipping provider directly to settle these charges. 
  • Bed Threads is required to declare the full value paid on shipments and must include an invoice for customs should they require it.
  • There may be delays if your package is held up in customs. 
  • We are unable to ship to the following countries: North Korea, Syria, Yemen, Iran and Crimea (Ukraine).
  • All orders to the UAE, Qatar, Oman and Saudi Arabia will require a PO Box address to be successfully delivered.

Returns

We offer returns for change of mind purchases. 

We know 100% French flax linen takes a bit of getting used to. At first, it might feel different to what you were expecting, but the beauty of linen is it naturally softens and grows more comfortable with every wash and use. We recommend washing your Threads at least three times to start to feel the buttery soft texture they’re renowned for–and each time you continue to wash them, the softer and more absorbent they’ll become.

If you’re willing to give your Threads another try, we advise washing your linen a few times following these tips:
Wash your sheets on a cold and gentle cycle using liquid detergent only.  If you haven't already, you can check out our Care Instructions, or one of our articles recommending our favorite detergents.

Try adding half a cup of baking soda to your wash load or soaking your sheets in cool water and baking soda to speed up the softening process.

Read more advice on how to soften your Threads.

If you’re still not satisfied with your Threads after a few washes please let us know and we'll be happy to refund you in full.

For a change of mind return, please email us at 
hello@bedthreads.com.au

 

Faulty items

Each order that is sent out is subject to strict quality inspections during the packing process. In the unlikely event that you have received a faulty or defective product please send us an email at hello@bedthreads.com.au with your name and order number and we will review your case and sort you out as quickly as possible.

If items are deemed to be faulty you will have the option for a replacement to be sent free of charge or a full refund. 

Late or missing refunds

If you haven't received a refund yet, first check your bank account again and then contact your credit card company, it may take some time before your refund is officially posted.

If you've done all of this and you still have not received your refund yet, please contact us at hello@bedthreads.com.au

You're eligible for a free candle!

We'd love to send you one of our hand-poured, 55-hours Australian-made candles with your order. Select your preferred scent below, and leave the rest to us.
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